Claim the store your brand has listed, then keep its contact details, locations and stock current.
1. Claim your store
Open the claim link in your invitation email. You can also enter the six-digit code on the claim page. Use the newest email. If the link has expired, request another from the claim screen.
Check the business name before confirming. If the email already belongs to a workspace, review the proposed merge before accepting it. Continue through store details, location responsibility, stock, services and the final profile check.
2. Update your profile
Open Profile. Check the legal name, display name, organisation number, website, public email and phone. Save a description that helps shoppers recognise your store.
Open Locations and choose the branch to edit. Check its address, map position, contact details and opening hours. Each branch has its own record; changing one does not update the others.
3. Confirm stock
Open Stock, choose a location and find the product by SKU. Set its status and, when available, its quantity. Changes save as you make them. A locked imported quantity cannot be edited here; you can still change the status.
Use In stock only after checking the product. Carries the line says you sell the range; it does not confirm stock today. Confirm a row again after checking it so its confirmation date stays current.
For a Merchant Center export, follow the Google Merchant Center guide.
4. Check showroom and services
On Showroom, save whether each location is a showroom and which products shoppers can see there. On Services, publish only services you provide. The service catalogue and a location's service tags are separate settings.
5. Read enquiries and results
Open Questions to answer shopper questions and Reviews to reply to moderated reviews. Replies are public; a reply does not remove a review.
Use Home for stock confirmations and unfinished profile work. Analytics shows recorded views and actions for the selected period. Views and clicks are not sales.
Account and connections
Connections holds pending brand invitations. Users lets you invite colleagues with a role and store scope. Check those scopes before sending an invitation.
Use Settings for your account. Connected assistants are covered in Connect an AI assistant.
For site embeds, see Widgets and Other website platforms.